Basic E-Commerce Articles "Review: Selling Online," WCT, 4/15/2001 "Book Brief: The E-Commerce Book," WCT, 12/15/2000 "Trends in E-Commerce: Freeze-Frame December 1999," WCT, 12/15/1999 "Sidebar: Why Not Set Up Your Own Online Store?," WCT, 6/15/1999 "E-Commerce Readiness Assessment Tool," WCT, 6/15/1999 "Review: Make Your Site Sell," WCT, 5/15/1999 "Jumping All 12 Hurdles: Store Elements You Must Have Right," WCT, 5/15/1999 "Review: StrikingItRich.com," WCT, 12/1/1998 "What Motivates Established Companies to Get into E-Commerce?," WCT, 9/15/1998 "E-Commerce Basics: The 10 Rock Bottom Essentials for Online Stores," WCT, 9/15/1998 "Review: Webonomics: Nine Essential Principles for Growing Your Business on the World Wide Web," WCT, 4/1/1998 "Marketing Single-Product Websites vs. Multi-Product Stores," WCT, 2/15/1998 "How to Sell Products Directly on the Web," WCT, 7/27/1996 Shopping Cart Information and Reviews "Are Amazon.com zShops Good for Merchants?," WCT, 10/15/1999 "Product Review: CCNOW.com," WCT, 3/15/2001 "Review: Yahoo! Store," WCT, 1/15/2001 "Review:Market ShopSite TX 4.1," WCT, 11/15/1999 "A Look at Lycos Stores," WCT, 11/15/1999 "Review: Miva Merchant 1.22," WCT, 4/15/1999 "Review of ShopSite Manager 3.1," WCT, 9/15/1997 "Review: iCat Commerce Online," WCT, 7/15/1990 "Quick Look: Shopping Cart/Store-Building Programs," WCT, 6/15/2001 "Recommendations for "Free" E-Commerce Platforms," WCT, 8/15/2000 "Product Review: eCongo.com," WCT, 8/15/2000 "Comparison Chart of "Free" E-Commerce Platforms," WCT, 8/15/2000 "Product Review: FreeMerchant.com," WCT, 7/15/2000 "Comparison of Popular Stores," WCT, 10/15/1999 "Review:Market ShopSite SC 4.1," WCT, 10/15/1999 "From Print Catalog to Web Catalog," WCT, 6/15/1999 "What I Look for in Store-Building Software," WCT, 2/15/1999 "Review: Building Database-Driven Web Catalogs," WCT, 10/15/1998 "How Much Infrastructure Does Your Store Need," WCT, 4/15/1998 "Store-Building Software Evaluation Guide," WCT, 12/15/1997 "Outgrowing a Simple Order Form, or How to Know Whether You Need a Shopping Cart Program," WCT, 3/19/1996 "Simple Form Demo," WCT, "Product Review: Bigstep.com," WCT, 8/15/2000 "Review: IBM HomePage Creator," WCT, 3/15/1999 "Dydacomp's Mail Order Manager Integrated Order and Fulfillment Software," WCT, 2/15/1998 "Shopping Carts for Small Sites," WCT, 1/15/1998 "Why Freeware Shopping Cart Programs Are Expensive," WCT, 12/15/1997 "How Does Store-Building Software Work?," WCT, 12/15/1997 Shipping, Fulfillment, Order Management, and Accounting "Distribution Decisions: Drop-Shipping vs. Inventory vs. Fulfillment House," WCT, 6/1/2000 "Quick Look: Accounting Software," WCT, 6/15/2001 "Product Brief: CPS Computerized Parcel System," WCT, 10/15/2000 "Selecting Shipping Services as Part of your Internet Marketing Plan," WCT, 6/1/2000 "Choosing an Internet Order Fulfillment House," WCT, 10/15/1999 "Accounting Software Comparison Resources," WCT, 9/15/1999 "Shipping via the US Postal Service," WCT, 9/15/1999 "Two Maturing Web Fulfillment Tracking Solutions," WCT, 9/15/1999 "Integrating Web Ordering with Accounting Packages," WCT, 9/15/1999 "Importing Online Order Data into QuickBooks," WCT, 9/15/1999 "Amazon.com's Inventory Strategies," WCT, 11/15/1998 "Analyzing the Drop-Shipping Model for Online Stores," WCT, 11/15/1998 "Exploring Your Shipping Options," WCT, 10/15/1998 "Example of the Online UPS Shipping Calculator," WCT, 1/15/1998 "Product Review: Stone Edge Order Manager," WCT, 7/15/2000 Digital Delivery Software "Review: Verotel Billing Solutions," WCT, 8/15/2001 "Review: Account Manager Pro," WCT, 8/15/2001 "Members-Only Subscription Management Programs," WCT, 8/15/2001 "Managing a Members-Only Website," WCT, 8/15/2001   Payment Gateways "A Merchant's Introduction to E-Commerce Payment Gateways," WCT, 7/15/2001 "Regional Gateways with Notes and User Feedback," WCT, 7/15/2001 "Quick Look: Payment Gateways," WCT, 6/15/2001 "Payment Gateway Fees Bundled with Merchant Accounts," WCT, 9/15/2000 "Non-US Credit Card Gateways," WCT, 2/15/1999 "A Short List of Internet Credit Card Gateways," WCT, 12/15/1998 Merchant Credit Card Accounts "Basic E-Commerce Credit Card Authorization Process," WCT, 9/15/2000 "At What Point Is a Merchant Account Better Than PayPal or CCNow?," WCT, 7/15/2001 "Why I Am Angry with the Merchant Credit Card Industry," WCT, 9/15/2000 "Best Merchant Credit Card Account Prices Directly through Banks," WCT, 9/15/2000 "Why You Need to Take Credit Cards on Your Website," WCT, 12/15/1998 "Do You Need Real-Time Credit Card Authorization?," WCT, 12/15/1998 "Guidelines for Obtaining a Merchant Credit Card Account for Web Sales," WCT, 12/15/1998 "International Payment Issues," WCT, 9/15/1997 "Shopping Guide to Real-Time Credit Card Authorization for Internet Websites," WCT, 8/15/1997 "Unraveling the Mystery of Merchant Credit Card Accounts," WCT, 8/15/1997 "How to Decide Whether You Need Real-Time Credit Card Authorization for Your Site," WCT, 8/15/1997 "How Does a Foreign Business Obtain a US Merchant Credit Card Account for Web Commerce?," WCT, 8/15/1997 "Product Brief: PlanetPayment.com," WCT, 7/15/2000 Other Payment Methods "Should You Accept Checks over the Internet?," WCT, 7/15/1998 "US Laws and Regulations Governing Demand Drafts," WCT, 7/15/1998 "Comparison of Low Cost Money Transfer Systems," WCT, 7/9/2001

SSL and SET Secure Transactions "Secure E-Mail E-Commerce: Using Secure HTML E-Mail Order Forms," WCT, 2/15/2001 "Survey of HTML E-Mail SSL-Submission Capability," WCT, 2/15/2001 "A Primer on Retail Transaction Security," WCT, 10/15/1997 "Securing a Digital Certificate," WCT, 10/15/1997 "Is It Really Safe to Order Online?," WCT, 10/15/1997 "What Web Merchants Should Know about Transaction Security," WCT, 9/21/1996 Credit Card Fraud "Protecting a Members-Only Website from Credit Card Fraud," WCT, 8/15/2001 "How Thieves Steal Card Numbers without Detection," WCT, 10/15/2000 "New Fraud Detection Systems Available," WCT, 10/15/2000 "How Thieves Hide Their Identity and How to Spot Them," WCT, 10/15/2000 "How Widespread is Credit Card Fraud against Merchants?," WCT, 3/15/2000 "Sophisticated Fraud Protection Systems," WCT, 3/15/2000 "How Much Protection Do Online Merchants Have?," WCT, 3/15/2000 "Inexpensive Techniques to Protect Merchants against Credit Card Fraud," WCT, 3/15/2000 "Low Cost Fraud Protection Methods," WCT, 6/15/1998 "Fraud and Chargebacks Challenge Online Merchants," WCT, 6/15/1998 Store Design, Increasing Your Conversion Rate "Generating Trust to Motivate Sales," WCT, 6/15/2000 "12 Ways to Boost Your Conversion Rate," WCT, 8/15/1998 "Structuring Shipping Charges to Improve the Conversion Rate," WCT, 4/15/2000 "Fine-tune Your Ordering System to Encourage Sales," WCT, 6/15/2001 "How to Make an Effective Ad 'Landing Page'," WCT, 3/15/2001 "Window Dressing 101: Redesign Your Store's Display Window to Lure the Shoppers Inside," WCT, 6/15/2000 "Improving Store Navigation to Increase Sales," WCT, 4/15/2000 "Employing Color and Graphics to Stimulate Sales," WCT, 2/15/2000 "Cross-Selling and Up-Selling," WCT, 2/15/2000 "Display Products Compellingly," WCT, 1/15/2000 "Tips for Scanning Photos from Catalogs," WCT, 1/15/2000 "Review: Words That Sell," WCT, 1/15/2000 "Improve Product Description Copy," WCT, 1/15/2000 "How Will It Look on Me?," WCT, 3/15/1999 "Examining the Goods: Flashpix Imaging Technology," WCT, 1/15/1999 "Best Practices: Ideal Front Page Size," WCT, 1/15/1999 "Moving Shoppers toward the Checkout Stand," WCT, 8/15/1998 "How the Disney Store Online Drives Sales," WCT, 8/15/1998 "Tips for Preparing Product Photos," WCT, 5/15/1998 "Review: Creating the Virtual Store: Taking your Web Site from Browsing to Buying," WCT, 10/15/1997 "Sidebar: Building a Dynamic Left Side Menu," WCT, 9/15/1997 "Getting Customers from the Front Page to the Center of Your Store," WCT, 9/15/1997 "Making People Want to Buy in Your Retail Webstore," WCT, 5/29/1997 "Getting Customers to Plunk Down their Credit Card," WCT, "Using HTML E-Mail to Sell Your Products," WCT, 4/15/2000 "It's All about Loyalty," WCT, 1/15/2001 "Creating Compelling Special Offers," WCT, 2/15/2000 "Overcoming the Four Common Barriers to Order Completion," WCT, 2/15/2000 "Sale Discount Strategies that Influence Shopper Behavior," WCT, 4/15/2001 "P4: Pricing Strategy as Part of Your Internet Marketing Plan," WCT, 5/9/2000 "Review: Why We Buy," WCT, 11/15/1999 Customer Service "Instant Person-to-Person Sales Support," WCT, 3/15/1999 "Services to Support the Online Sale," WCT, 3/15/1999 Miscellaneous E-Commerce "Setting Prices for Web Sales," WCT, 11/15/1997 "Internet Business Plan Checklist for Online Start-Ups," WCT, 5/15/1999 "Lessons from Giftstore Marketing," WCT, 7/15/1999 "How to Select Products to Sell on Your Website. What is the 'Ideal' Internet Product?," WCT, 2/15/1998 "Malls and Niches," WCT, 7/15/1999 "How Valuable Is a Mall to the Merchant?," WCT, 6/25/1997 "Should You Locate Your Store in a Mall?," WCT, 3/19/1996 "Data Mining Your Website," WCT, 9/15/1999 "Shopping Agents for the Christmas Season," WCT, 11/15/1998 "How to Assess an E-Commerce Developer," WCT, 6/15/1999 "Where Is Retail E-Commerce Going? Part 2: 10 Essential Small Businesses Strategies," WCT, 4/15/1999 "Where Is Retail E-Commerce Going? Part 1: 10 E-Commerce Trends That Affect Your Business," WCT, 4/15/1999 "Crucial Differences between Retailing and E-Tailing," WCT, 12/15/2000 "How Realistic is an Online Store as an Add-On to a Retail Store?," WCT, 12/15/2000 "Book Brief: From .com to .profit," WCT, 11/15/2000 Affiliate Programs "User Feedback on Affiliate Management Software," WCT, 5/15/2001 "Review: Successful Affiliate Marketing for Merchants," WCT, 5/15/2001 "Highlights of Affiliate Management Software User Survey," WCT, 5/15/2001 "Editor's Choices for Outstanding Affiliate Management Software," WCT, 5/15/2001 "6 Principles for Selecting Affiliate Programs for Your Site," WCT, 10/12/1999 "Affiliates Desperately Need a Business Plan," WCT, 10/1/1999 "How Does an Affiliate Program Work?," WCT, 10/1/1999 "The Waning and Waxing of Affiliate Marketing," WCT, 7/15/1999 "How to Retain Your Affiliates," WCT, 5/15/1998 "A Merchant's Primer on Affiliate Programs," WCT, 3/15/1998 "How ViaWeb and ShopSite Pro Incorporate Affiliate Program Software," WCT, 3/15/1998 B2B "How Retail Differs from Wholesale and B2C Differs from B2B," WCT, 6/1/2000 "Review: Business-to-Business Internet Marketing," WCT, 1/1/1999 "Selling Online to Wholesale Customers," WCT, 11/15/1997 "Will Online Marketplaces Displace Online Stores?," WCT, 5/15/2000 "The Rise of Online B2B Marketplaces," WCT, 5/15/2000 "How B2B E-Commerce Software Differs from Retail," WCT, 5/15/2000 "How Small Businesses Can Use Affordable Web EDI," WCT, 5/15/2000 "Distribution Chain Strategies in the Internet Age," WCT, 6/1/2000 "Manufacturers' Dilemma: To Sell or Not to Sell Directly," WCT, 5/15/1998 "Why Business-to-Business Commerce Prefers EDI," WCT, 11/15/1997 "EDI Glossary," WCT, 11/15/1997

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